Family Dollar Stores, Inc. Complaint
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Horrible customer service
I had a problem using my Smart Coupons at Family Dollar.I sent the email on the website for customer care.
I received a generic reply with a phone number to call. For two days I called and held for over 20 minutes before I got totally frustrated. Today I had the time to waste waiting for a representative. After 22 minutes I talked to Ivan (wouldn't give me his last name) and he was extremely rude to me and wouldn't listen at all or try to understand my problem.
I asked to speak to a manager and he said there wasn't one. I said someone must supervise your department and he said Chastity was his supervisor (again no last name). I asked to speak with her and he said "No you can't - you can't talk to anyone higher up. They'll just tell you the same thing." He was so rude and I can't believe a company won't allow disgruntled customers to speak to a higher-up.
Even if there was nothing they could do to help, it would at least be advantageous to be polite.
I'll never shop here again.I've been a loyal customer for over five years and shop there quite often.
I received a generic reply with a phone number to call. For two days I called and held for over 20 minutes before I got totally frustrated. Today I had the time to waste waiting for a representative. After 22 minutes I talked to Ivan (wouldn't give me his last name) and he was extremely rude to me and wouldn't listen at all or try to understand my problem.
I asked to speak to a manager and he said there wasn't one. I said someone must supervise your department and he said Chastity was his supervisor (again no last name). I asked to speak with her and he said "No you can't - you can't talk to anyone higher up. They'll just tell you the same thing." He was so rude and I can't believe a company won't allow disgruntled customers to speak to a higher-up.
Even if there was nothing they could do to help, it would at least be advantageous to be polite.
I'll never shop here again.I've been a loyal customer for over five years and shop there quite often.
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Review Rating: 1 out of 5
Reviewed By: sgaus
Company: Family Dollar Stores, Inc.
Date Added: 7 years ago
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